Batter

What shipping carriers are used? Who will deliver my order?

We use reputed carriers for most orders, to ensure that your products get to you quickly and without damage. 

Where do you ship to? International Shipping?

We currently only ship within India. If your country is not listed in the drop down list of destinations at checkout, please get in touch for a custom quote via work@wedefine.co. International shipping charges DO NOT INCLUDE the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.

How much is shipping charges?

Currently we have only one shipping mode for within India. Shipping charges depends on the product weight and location. We have tried our best to provide economical shipping rates and partners who has better delivery network, faster delivery time and are trustworthy. It is important to emphasize that the total value of shipping includes in addition to freight, from the nearest collection center, packaging, handling, logistics and administrative costs.

How will my order be packaged?

Our packaging is designed to protect your order. We put extreme care in our shipping process and the way we wrap up each order. Invoice and payment information is not sent with your order. It is sent to the email address provided on the order. Past invoices can also be accessed directly from your account. Collector Boxes are packaged in sturdy/durable card board boxes and then in flap pack protective bubble wrap envelope. If your order contains a few different boxes, they may be shipped as separate packages, which can arrive on different days.

Where will my order be produced?

Currently all our production happens in India.

Shipping & Delivery Time?

We are shipping from our warehouse within 2-4 business days after receiving orders. Following that, please allow an additional 4-5 days for domestic and 8-10 business days for international orders to be delivered to you via our trusted courier service.

Please allow extra time for your order to be processed during public holidays/peak season in India. Customs and courier service may also require extra time to work on the processing/delivery during peak season (e.g., Diwali, Christmas..etc.). Please also note that delays may occur as a result of pending payment authorisations sometimes. These delays are outside of Art by Broti's control. In some countries, you may need to allow additional time for your local customs generally.

Canvas prints are delicate, Paper(Archival) prints are extremely delicate. We strongly recommend mounted frame to protect your Paper(Archival) print fully. Avoid touching the print surface with bare hands as the moisture and oils from your skin can affect print quality. To avoid damage hold prints by the edge or wear cotton gloves while holding them. Be careful not to scuff or scratch the image side of the print. Store prints properly; protect them from airborne contaminants, extreme light levels and high temperatures. Avoid placing prints in bright sunlight. Don’t display prints outdoors. When displaying prints in frames, put them under acrylic/glass to minimise exposure to humidity, cigarette smoke and atmospheric contaminants. 

Cancellation (if applicable)

Art by Broti makes each art product especially for you once you place an order. We start the production process as soon as you place your order. Each art product is uniquely produced. Due to the nature of our business, and orders being immediately forwarded for production, we only accept cancellations within 1 day (24 hrs) of order placement. Contact us with your order number and we'll cancel it right away. After this time period all sales are final. In case of an order being cancelled, we shall refund the order amount within 5-7 business days of order cancellation.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at work@wedefine.co . If the defect is due to mishandling on the part of the buyer, Art by Broti will not accept a return, exchange, or refund of the item. The prohibition only covers defective, or damaged goods. Art by Broti has the right to decline returning or refunding. Please note that customers are responsible for the fees involved for returning items, unless stated otherwise. Please be aware that our production unit is in Mumbai, India, so if this request is placed out of our office hours, we will look into it as soon as we are available.